TERMS AND CONDITIONS
This website is operated by LunaDecor (referred to as “LunaDecor/we/our/us”). As user of this website (referred to as “you/your”) you acknowledge that any use of this website including any reservations you make (“use/using”) is subject to our terms and conditions below.
Please read through these terms and conditions carefully before using this website.
1 . GENERAL
1.1. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
1.2. Certain website services will require registration and subsequent access to those services will be subject to an approved login name and password (“Password Details”). Information that you provide on this website must be accurate and complete. All Passwords Details are accepted and may be withdrawn at our sole discretion and are exclusive to you and non-transferable and must be treated as strictly confidential at all times. In the event that you have any concerns regarding your Password Details or become aware of any misuse then you must inform us immediately (see Contact us for more information and full contact details)
2 . Prices
2.1 Prices listed are subjected to change on daily basis.
2.2 Prices include VAT at current rates 23%, but exclude delivery charges.
3. Order Process
3.1 In order to fulfill your order we require all necessary fields contained within the order form to be completed with the relevant information. By submitting your order and payment details, you are consenting to be bound by our terms and conditions contained in these Terms and Conditions and appearing anywhere on the site.
The ‘confirmation’ stage sets out the final details of your order. Following this, we will send to you an order acknowledgement email detailing the products you have ordered. Please note that this email is not an order confirmation or order acceptance from LUNA DECOR.
Acceptance of your order and the completion of the contract between you and us will take place on dispatch to you of the products ordered unless we have notified you that we do not accept your order or you have cancelled it (please refer to Returns and refunds).
3.2 Your purchase will be deemed to have occurred in Ireland. These Terms and Conditions shall be governed by and construed in accordance with Irish Law and the parties agree to submit to the exclusive jurisdiction of the Irish courts.
We do not file details of your order for you to subsequently access direct on this website, and therefore, please print out these terms and conditions and the order acknowledgement for your own records. If you wish to obtain specific details of your previous orders please Contact us.
4 . Delivery
4.1. This website is only for delivery of products to customers in the Republic of Ireland. Delivery charges and estimated timescales are specified in the DELIVERY & RETURN section and also when you place an order. We make every effort to deliver goods within the estimated timescales, however delays are occasionally inevitable due to unforeseen factors. LUNA DECOR shall be under no liability for any delay or failure to deliver the products within estimated timescales.
4.2. Delivery charges will be applicable within the specified area. If you request delivery to remote areas which are not normally delivered to you will be advised of any additional charges as soon as possible upon receipt of your Order Form.
4.3. Should a timed delivery be requested we will endeavour to comply with request but cannot be bound in any way to honour such a request.
4.4. For next day delivery we must receive your Order Form by 12:00 (12 noon) GMT. We will process orders received on Sundays or Public Holidays the next working day. We do not deliver on Saturdays, Sundays or public holidays.
4.5. Where incorrect personal and delivery details have been supplied problems or delays in delivery may result, therefore please ensure that you have included the full address details, of the intended recipient and your daytime telephone number or e-mail address so that we can notify you in the event that any delivery problems occur.
Risk of loss and damage of products passes to you on the date when the products are delivered or on the date of first attempted delivery by us.
5.1. We recommend you order online using our secure order form. If using a credit card from outside the Euro zone the currency conversion will be done by the credit card company.
We take payment from your card at the time we receive your order, once we have checked your card details and stock availability. Goods are subject to availability. In the event that we are unable to supply the goods, we will inform you of this as soon as possible. A full refund will be given where you have already paid for the goods.
5.3. The price you pay is the price displayed on this website at the time we receive your order apart from the following two exceptions:
a) For products reserved online for store pick up or any other reservation service, the price you pay is the price in store on the day of collection.
b) While we try and ensure that all prices on our website are accurate, errors may occur. If we discover an error in the price of goods you have ordered we will inform you as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
5.4. Title to any products you order on this website shall pass to you on delivery of the products provided that we have processed and received payment in full for the products.
5.5. All prices are shown in € / euro and include VAT at the applicable current rates but exclude delivery charges.
6. RETURNS, CANCELLATIONS AND SUBSTITUTIONS
6.1. We offer a 28-day money back guarantee, please refer to DELIVERY & RETURN. Some products are excluded from the Guarantee and are clearly marked by a † next to the product name. In the unlikely event that you receive faulty or damaged goods, please refer to our Returns and refunds section.
6.2. Sometimes the product specifications from the manufacturer may change, in which case we will do our best to offer you a similar alternative. We may experience problems with the supply of certain products and may therefore supply a substitute of the same or better quality at the same price. If you are not happy with the replacement or substitute you can return it in accordance with our 14-day money back guarantee. Where applicable, you may cancel your order in accordance with your rights under the Distance Selling Regulations (see the Returns and refunds page for further details).
6.3. All sizes and measurements are approximate but we do try to make sure that they are as accurate as possible.
7. Our Products
7.1 If we are unable to provide your chosen item or a suitable substitution we will advise you as soon as possible and refund your payment in full within 30 days.
8. MISCELLANEOUS PROVISIONS
8.1. The contract between us shall be governed by the laws of Ireland and any dispute between us will be resolved exclusively in the courts of Ireland.
8.2. LUNADECOR shall be under no liability for any delay or failure to deliver products or otherwise perform any obligation as specified in these terms and conditions if the same is wholly or partly caused whether directly or indirectly by circumstances beyond its reasonable control.
8.3. To provide increased value to our customers, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
If any portion of these terms and conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity or enforceability of the other sections of these terms and conditions shall not be affected.
8.4 These terms and conditions including the documents or other sources referred to in these terms and conditions supersede all prior representations understandings and agreements between you and LunaDecor relating to the use of this website (including the order of products) and sets forth the entire agreement and understanding between you and LunaDecor for your use of this website.
THE lunadecor WEBSITE IS OPERATED BY
Tuam Co. Galway
Registered in Ireland with Company Number 684772
TAX Number 1379871J
We recommend you print out a copy of these terms and conditions for future reference.
Any questions or complaints about these Terms and Conditions or any product purchased using the LunaDecor website, may be directed to Customer Services in writing to LunaDecor by email firstname.lastname@example.org